Self-Service portal

The Self-Service portal is where the work of running a guest network actually happens. A receptionist approves the visitor standing in front of them, a host invites the people coming to their meeting, and an employee registers their own devices. None of them needs an account in the administration portal, and none of them sees anything beyond their own scope.

It is built mobile first, because the person using it is usually not at a desk.

Signing in

Two methods, chosen per organization:

• Email magic link. Passwordless and always available. The user enters an email address and receives a one-time link, provided the address or its domain is authorized.
• SAML 2.0. Optional, federated with the organization’s own identity provider, such as Microsoft Entra ID, Okta or Google Workspace.

The sign-in page itself can carry the organization’s branding, several languages, and a localized background.

What a user can do

• Invite and manage guests, with access that expires on its own.
• Create and run conference groups for larger events.
• Download visit reports per conference.
• See their own connected devices and register new ones.
• Whitelist equipment that has no user to sign it in, such as an Apple TV, a Chromecast, a Sonos speaker or an IoT unit, so it reconnects without interaction.

Every action is written to the audit record, so delegating the work does not cost traceability.

What each user sees

The portal is not one fixed interface. Which sections appear follows the organization’s access policy, so a user is shown what they are entitled to do and nothing else.

• With conference management switched off, My Conferences does not appear.
• Where only device onboarding is permitted, the user sees My Devices and nothing more.
• Permissions can be set per user group or per email domain.

The effect is that the same portal serves a receptionist, a meeting host and an employee registering a laptop, without any of them being shown the others’ tools.

Appearance

The interface follows the user’s system theme, in light or dark mode. An administrator can set a preferred default per organization.

Related

• Login modules: the methods guests use on the captive portal, as opposed to the ones hosts use here.
• Compliance and privacy: what is recorded about a visitor, and for how long.
• Self-Service Portal: the delegation model across every service.