License
SaaS Delivery Option
Section titled “SaaS Delivery Option”The Netgraph Connectivity Platform is delivered as standard in a public cloud service (Amazon Web Services) under strict delivery methods and with high security based on GDPR and EU requirements for information security.
As an additional service, the platform can be delivered as Nordic Sovereign Cloud — data hosted in Sweden with only Swedish-owned companies as partners, in accordance with recommendations for Swedish Public Administration and Swedish Government Agencies.
Platform SKUs
Section titled “Platform SKUs”| Platform license | Product SKU |
|---|---|
| Global Cloud | NC-PL-GL |
| Nordic Sovereign Cloud | NC-PL-SE |
Module Licensing
Section titled “Module Licensing”Endpoint Manager for ISE is licensed as a module license, tied to a single end-customer instance of Cisco Identity Services Engine (ISE). The full feature set is included regardless of the number of endpoints, Endpoint Identity Groups or Self-Service Users managed through the module.
Module SKU
Section titled “Module SKU”| Module | Product SKU |
|---|---|
| Endpoint Manager for ISE | NC-EM-ISE |
Service and Support
Section titled “Service and Support”Service and support is available in three SLA tiers. Pick the level that matches your operational requirements.
| Tier | Hours | Response (Extensive) | Response (Limited) | Product SKU |
|---|---|---|---|---|
| Standard | 08:00 – 17:00, Monday – Friday (CET) | < 3 hours | < 6 hours | NC-SLA-STANDARD |
| Premium | 08:00 – 22:00, every day of the year (CET) | < 1 hour | < 4 hours | NC-SLA-PREMIUM |
| Exclusive | 24 × 7 × 365 | < 30 minutes | < 2 hours | NC-SLA-EXCLUSIVE |
Pricing is handled through authorized Netgraph partners. Contact your partner — or get in touch with Netgraph — to size Endpoint Manager for ISE for your deployment.