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Licensing and Service Levels

This section explains the licensing model in formal terms. It is not a price list. Pricing is handled through authorized Netgraph partners, and the detailed product codes for each service are in that service’s License page. Where this summary and a contractual document differ, the contractual document and the per-service License pages prevail.

At a glance

Platform license
Global Cloud or Nordic Sovereign Cloud
Sign In
Per throughput or per access point, plus a feature tier
EntryPoint
Per active endpoint (minimum 100), covering 802.1X, iPSK, MAB, and EasyPSK via RADIUS
EasyPSK
Per AP (Meraki WPN), per Unit (EasyPSK via RADIUS), or from the EntryPoint endpoint pool
Endpoint Manager
Per Cisco ISE installation

Platform delivery license

Section titled “Platform delivery license”

Every deployment includes a platform delivery license that selects where data is stored:

  • Global Cloud delivery.
  • Nordic Sovereign Cloud delivery (data in Sweden, Swedish-owned sub-processors only).

The delivery option is described in Architecture and Service Delivery.

Per-service module licensing

Section titled “Per-service module licensing”

Each service is licensed on a model suited to how it is consumed, combined with the platform delivery license:

  • Sign In: by deployment method, either per throughput on a service gateway or per access point on Cisco Meraki, with feature tiers.
  • EntryPoint: per active endpoint, one shared pool across 802.1X, iPSK, MAB, and EasyPSK via RADIUS.
  • EasyPSK: per access point for Meraki WPN, or per Unit (a group of up to 30 devices) for EasyPSK via RADIUS; run inside EntryPoint, it draws on the EntryPoint endpoint pool instead.
  • Endpoint Manager for Cisco ISE: per Cisco ISE installation.

Each service’s License page holds the authoritative product codes and the precise terms.

Service levels

Section titled “Service levels”

Support is delivered at one of four service levels (Basic, Standard, Premium, Exclusive), with the response times, channels, and conditions set out in Support and Responsibility Allocation. Standard is the minimum service level for all services other than Sign In Go.

Billing and sales

Section titled “Billing and sales”

Services are licensed on a subscription basis, with billing options that can be aligned to the customer’s needs. Licenses are sold and packaged through authorized partners; see Partner Model. The commercial terms are governed by the Service Terms.

Licensing is arranged back to back: a partner orders the service license from Netgraph and packages it to the organization. The organization remains the data controller and Netgraph acts as its data processor — or as a sub-processor where a managed partner is the processor — as set out in the Privacy Annex.

Section titled “Related sections”

Next

Limitations

Platform-level boundaries of the Netgraph Connectivity Platform: what it depends on, what it does not provide, and the prerequisites a customer must meet.

Service description

Formal service description of Netgraph Sign In: cloud guest network with a branded captive portal and a broad set of sign-in methods. Scope, deployment, requirements, roles, licensing, and limitations.