Logging, Reporting, and Retention

The platform keeps a consistent record of administrative activity, provides reporting on service use, and gives the customer control over how long data is kept. This supports accountability, troubleshooting, and compliance.

At a glance

Audit log

Every administrative change: what, who, when, before and after

Streaming

Configuration and operational events via webhooks

Retention

Configurable by the customer per organization

Data subjects

Search, export, and permanent erasure

Audit logging

Every administrative change is recorded in an audit log. Each entry captures what changed, including the value before and after, who made the change, and when. The audit log is scoped to the tenant and is available at the organization and context levels, giving an organization a single, traceable view of administrative activity across its services. Sensitive values are protected within the record.

Webhooks

Configuration-audit and operational events can be delivered to external systems through webhooks, so that an organization can stream platform activity into its own SIEM or log-management tooling. See Integrations.

Reporting and statistics

The Administration Portal provides dashboards and statistics for the services in use, and reports can be exported. Delegated users can retrieve reports relevant to their own scope through the Self-Service Portal.

Data retention

Data retention is configurable by the customer per organization. The customer, as data controller, decides the retention applied to its data, within the model and defaults described in the Privacy Annex and Privacy Data Sheet. Authentication and session records that support troubleshooting and accountability are retained according to the configured policy.

Data subject search and erasure

To support data subject rights, the platform allows administrators to search for the information held about an end user and to act on it, including export and permanent erasure. These actions are performed by the customer as data controller. Permanent erasure is irreversible.

Related sections

• Security and Data Protection: how this data is protected.
• Support and Responsibility Allocation: the responsibility split for operating the service.