License
SaaS Delivery Option
Section titled “SaaS Delivery Option”The Netgraph Connectivity Platform is delivered as standard in a public cloud service (Amazon Web Services) under strict delivery methods and with high security based on GDPR and EU requirements for information security.
As an additional service, the platform can be delivered as Nordic Sovereign Cloud — data hosted in Sweden with only Swedish-owned companies as partners, in accordance with recommendations for Swedish Public Administration and Swedish Government Agencies.
Platform SKUs
Section titled “Platform SKUs”| Platform license | Product SKU |
|---|---|
| Global Cloud | NC-PL-GL |
| Nordic Sovereign Cloud | NC-PL-SE |
Module Licensing
Section titled “Module Licensing”Sign In is licensed for flexibility across deployment methods, feature tiers, and scalability requirements. The model lets customers pick the configuration that best matches the network infrastructure and user-experience requirements they need to deliver.
Base license — deployment method
Section titled “Base license — deployment method”The base license depends on how the network is built:
| Deployment | Licensing basis | Example SKUs |
|---|---|---|
| Cisco Service Gateway | Throughput, measured in Mbps | NC-50, NC-200, NC-500 |
| Cisco Meraki | Per activated MR access point | NC-AP |
Feature tier — Go or Enterprise
Section titled “Feature tier — Go or Enterprise”Two tiers cover different breadth of functionality:
- Go — essentials for guest Wi-Fi: Click-to-Connect, email and SMS self-provisioning, username & password, basic DHCP, captive/admin/self-service portals.
- Enterprise — full feature set: Meeting Host, Conference ID, BYOD email/SMS/SAML self-provisioning, Event Access, multi-Service-Gateway support (up to 10), audit log, statistics & exports, multi-language UI, walled garden, and DHCP with full audit logging.
| Feature tier | Product SKU |
|---|---|
| Sign In Go | NC-SIGNIN-GO |
| Sign In Enterprise | NC-SIGNIN-ENT |
Add-ons
Section titled “Add-ons”Additional instances can be added to extend functionality or allocate features across environments:
| Add-on | Product SKU |
|---|---|
| Go Add-In | NC-SIGNIN-GO-ADD |
| Enterprise Add-In | NC-SIGNIN-ENT-ADD |
Service and Support
Section titled “Service and Support”Service and support is available in three SLA tiers. Pick the level that matches your operational requirements.
| Tier | Hours | Response (Extensive) | Response (Limited) | Product SKU |
|---|---|---|---|---|
| Standard | 08:00 – 17:00, Monday – Friday (CET) | < 3 hours | < 6 hours | NC-SLA-STANDARD |
| Premium | 08:00 – 22:00, every day of the year (CET) | < 1 hour | < 4 hours | NC-SLA-PREMIUM |
| Exclusive | 24 × 7 × 365 | < 30 minutes | < 2 hours | NC-SLA-EXCLUSIVE |
Additional notes:
- Error reporting is accessible 24/7 via the online service desk or email.
- Premium and Exclusive SLAs include proactive monitoring and status updates during error handling.
- Exclusive SLA additionally provides emergency phone support.
Pricing is handled through authorized Netgraph partners. Contact your partner — or get in touch with Netgraph — to size Sign In for your deployment.