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License & Terms

License

Every service runs on a platform delivery license that decides where data is stored, as either Global Cloud or Nordic Sovereign Cloud. The two options, their SKUs and what the sovereign delivery commits to are set out in Licensing.

Sign In is licensed for flexibility across deployment methods, feature tiers, and scalability requirements. The model lets customers pick the configuration that best matches the network infrastructure and user-experience requirements they need to deliver.

The base license depends on how the network is built:

DeploymentLicensing basisExample SKUs
Cisco Service GatewayThroughput, measured in MbpsNC-50, NC-200, NC-500
Cisco MerakiPer activated MR access pointNC-AP

Two tiers cover different breadth of functionality:

  • Go: essentials for guest Wi-Fi: the captive and administration portals, Click-to-Connect, email and SMS self-provisioning, whitelisting, basic DHCP, audit log, and the multi-language portal.
  • Enterprise: full feature set: the Self-Service Portal, Meeting Host, Conference ID, BYOD email/SMS/SAML self-provisioning, Event Access, username & password (and its API), password subscription, blacklisting with verified-email bounce protection, multi-Service-Gateway support (up to 10), statistics & exports, data retention, DNS service, walled garden, and DHCP with full audit logging.
Feature tierProduct SKU
Sign In GoNC-GO
Sign In EnterpriseNC-ENT

Additional instances can be added to extend functionality or allocate features across environments:

Add-onProduct SKU
Go Add-InADD-IN-GO
Enterprise Add-InADD-IN-ENT

Support is delivered at one of four service levels: Basic, Standard, Premium and Exclusive. Their hours, response times, channels and conditions are set out in Support and Responsibility Allocation. Standard is the minimum for every service other than Sign In Go, for which Basic applies.

Pricing is handled through authorized Netgraph partners. Contact your partner, or get in touch with Netgraph, to size Sign In for your deployment.

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